We’d Love to manage your property
Premier Rental Property Management
We can help you to maximize your income, reduce your risk and protect your investment.
Premier RPM’s Owner Services
Showing Of Your Property
- We will personally show your property to prospective tenants. We do not believe in allowing tenants to see your property without Premier being present, unlike other companies.
- Lockbox will be placed on the property for any REALTORS to show your property.
- This is when our management fee will begin. You will only pay us when a tenant is in your home.
- We will be the only contact for you and your tenants. Both you and the tenants will have my mobile phone number and email for any questions or concerns.
- We pay owners via electronic deposit starting on the 15th of each month- ten days after tenant payment has been received.
- We can handle repairs on your behalf. If we do, we add 10% to any bill or you can also handle the bills yourself. If we handle it, we will send you a financial statement and a copy of the invoice marked paid.
- If the tenant does not pay or they break the lease conditions, we will handle the eviction process.
- We send any outstanding balance to a collection agency and that balance will stay on their credit until it is paid.
- We have a detailed and thorough application process.
- We check references, past employment, past addresses, credit, criminal and verification of income.
- We have access to any filings that are recorded at a courthouse.
- We look at each person’s information on a case-by-case basis to ensure a good tenant for your property.
When The Tenant Moves Out
- We can start marketing the property 30 days before the tenant moves out.
- Once the tenant has vacated the property I review the Move-In Checklist to make sure the property is in the same condition as when the tenant moved in.
- If the property needs repair because of the tenant, we get the tenant to pay for any items which are their responsibility or take it out of the security deposit before we return it to them.
We are a licensed real estate company and are a member of the National and local Association of REALTORS. Typically if you purchase investment property through us we give you several months of free property management, depending on the size and value of the property.
- We will personally inspect the property before the tenants move in to ensure cleanliness and all items are working properly.
- We will assist the tenants with all utility transfers.
- We will make sure the tenant’s move goes smoothly and I will collect the move-in checklist from them three days after they move in.
Our Property Management Fees
Renewal Fee is a $200 flat fee each time a lease renewal is executed with an existing tenant.
We add 10% to any bill associated with your property.
Frequently Asked Questions – How it Works
Below you will find answers to common questions regarding the Property Management and Leasing Service available to you. You should ask these same questions of any Property Management company you are considering. If you have more specific questions not answered below, feel free to contact us.
What type of rental properties do you manage?
If you own a duplex, 4plex, condo, apartment or House, ( that is rundown that you do not wish to improve), we’re happy to help you find another good property manager who handles that type of property. .
What is your style of philosophy of Property Management?
We don’t pester you with small details, questions, information or “updates” about your property or tenants, except for those matters which will have a significant impact on your monthly cash flow.
Instead, we simply take care of the things you have entrusted us to handle on your behalf.
What if I want to be informed or involved to a greater degree than you just outlined?
We simply haven’t designed our systems and procedures to accommodate that level of involvement by owners. We can instead refer you to another property manager who accommodates the level of involvement you desire.
Under your "turnkey" system of property management, how informed then will I be about what's going on with my property?
An example would be that we receive a 30-day notice from your tenant, and therefore expect a a turnover, along with related expenses. We want you to be informed and prepared for it.
Another example would be that your A/C unit has failed during the middle of a hot summer; we’ve determined that the 12 year old compressor needs replacing and have initiated the work to replace it.
We’ll call to let you know what has happened and the expected financial impact on the following month’s statement. But we don’t seek approval or require your involvement real-time in the decision.
Finally, for new owners that seem a bit nervous, we do tend to accommodate a “break in period” whereby we will in fact keep you a bit more informed than usual during the initial lease-up and make-ready maintenance process.
We do want you to be comfortable working with us going forward, so the start-up process may involve more communication, if you so desire, than is outlined above. You will settle in and become comfortable with us very quickly though, and after the initial period of getting started, we’ll revert to our normal routine and level of communication
Our “turnkey service” philosophy that was outlined above. If something in your home is legitimately broken, worn out or in need of repair, we are going to have it fixed or replaced without consulting with or informing you.
What are the benefits of using a professional property manager?
Will you use my Home Warranty Company, such as American Home Shield?
How many years of property management experience do you have?
To which professional organizations do you belong?
Charlotte Regional REALTORS Association
Greensboro Association of REALTORS
Catawba Valley Association of REALTOS –
As Realtors, we are able to place your home for lease in the Multiple Listing Service, exposing it to other central Realtors and Leasing Agents, and we abide by the Realtor Code of Ethics.
Why are repairs so important?
Instead, when repairs are needed, we will send our trusted vendors with whom established relationships and excellent communication exists, and they will provide the quality service we require in a professional and timely manner.
How big is your Property Management company?
Why is Smaller Better?
The property management industry is starting to undergo consolidation. Large national real estate franchises are buying smaller companies and expanding into as many markets as possible. Sometimes, the person you talk to doesn’t even live in this state. Many don’t even have local leasing staff. Instead they allow tenants into your home unescorted with a lockbox code.
I Don’t Actually Own an Investment Property Yet – Can you help me buy one?
In addition to the roughly 250 homes we manage, we help buyers and sellers with about 20 sales transactions per year.
How do you determine the rent value of my home when it needs to be rented?
Once we determine a starting value, we add or subtract based on the time of year, competition from other available rental near yours, the condition of the property (older vs. newer carpet, age of appliances, floor plan, etc.), and other relevant market factors.
As a general rule, we believe it’s a good idea to price your rental property at or slightly below market value and get it rented quickly. Vacancy is your worst enemy and we work hard to prevent excess vacancy loss. Sometimes owners get hung up on trying to squeeze out a little bit of extra rent, but we will council you against being overly optimistic at risk of extended vacancy loss.
Will you allow tenants to have pets in our property?
We do charge a nonrefundable pet fee which on average is about $250, which goes directly to the owner.
If you instruct us to market the home as a No Pets property, we are happy to do so, and will not allow pets at all. Or you can instruct us to allow pets.
Be aware that not accepting pets eliminates a lot of prospective renters, so the more restrictive the pet policy, the greater likelihood of a longer vacancy.
Do you allow smoking in our rental home?
Do you use a well written lease agreement that protects me and my property?
How strictly do you enforce the lease agreement after the tenant moves in?
How do you handle repair requests from tenants?
Repairs and property condition issues offer the greatest opportunity for friction and ill will between landlords and tenants. A property manager walks the line between a tenant who wants things fixed ASAP, and an owner who is sensitive to repair expenses. We in fact want the tenant to enjoy a well maintained home in which everything functions as designed and intended. It’s to your advantage that this happens, as a happy tenant is more likely to remain in the property at lease renewal.
This is where the rubber hits the road on the “turnkey service” philosophy that was outlined above. If something in your home is legitimately broken, worn out or in need of repair, we are going to have it fixed or replaced without consulting with or informing you.
In many instances, we will quiz the tenant about the problem and attempt to solve it over the phone. This is commonly accomplished with problems such as tripped breakers or GFI outlets (reset breaker), malfunctioning garage openers (check the eye-beams), disposals (reset button), dishwashers (wall switch), HVAC (thermostat not set properly, filter door loose or intake blocked), etc.
This by the way is where we as a “small shop” can offer a more personal level of repair troubleshooting and diagnosis than a large property management company with an impersonal “repair pipeline” process. Essentially, before spending your money on a service call, we attempt to troubleshoot and solve the problem. Once it’s determined that a legitimate problem exists, and that a service call is needed, we send a vendor who we have probably been using for more than 10 years and whom we trust to take care of the problem.