Welcome Tenants

Policies & Procedures

We try to make it easy for you to pay your rent on time and avoid late charges. Information about rental payments and security deposits can be found here.

Official Notice to Vacate

We hate to see you go, but we understand it happens. When you’re ready to give notice, simply fill out this simple form.

Helpful Information

Rent Due Date

Rental payments are due on the 1st day of the month. Payments are considered late after midnight on the 5th day of the month.

Late Fees

Late fees are 5% of your rental amount but please check your rental contract for the exact amount of your late fee.

Forms of Payment

Premier Rental Property Management, LLC. accepts the following forms of payment: pay online (debit is $8.00 and credit is 4%), cash, money orders, bank/cashier’s check, and personal checks.

Returned Checks

In the event a personal check is returned for insufficient funds, a $25.00 check return fee will be assessed. In addition any applicable late fees will be assessed. All fees will be due immediately along with the outstanding rent monies for that month. If you send us a bad check we will not re-deposit the check. You will have to send a cashier’s check or a money order for that payment. For the next three months after the bad check we will not accept a personal check from you. You will have to pay by credit/debit card (4% charge applies), money order or bank/cashier’s check.

Payment Address Information

Please make all checks and money orders payable to Premier Rental Property Management, LLC. or Premier RPM, LLC. Make sure to fill out all checks completely and correctly. If they are not filled out completely and correctly then they will be sent back to you and a late fee could apply. In the memo field of the check please write your rental address.

Monthly rental payments may be sent to the following address:

Premier Rental Property Management, LLC.
PO BOX 3606
Hickory, NC 28603

Maintenance Request

For many reasons we cannot take maintenance requests by phone. The best way to report a maintenance issue is to use the online request form by clicking on the button below.

Emergency Maintenance Procedures

We define an emergency as anything that threatens the health of the occupants or destruction of property, i.e. flood, fire, burst water pipes, burst water heater, etc. See our Emergency Maintenance Procedures.

Category I: Emergency Maintenance

Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house. Target: 5 to 8 hours.

Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

The Following are NOT Emergencies:
One (1) A/C out, refrigerator out, locking yourself out of the house, power or gas off, oven not working, water heater out. These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Premier is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.

Category II: Urgent Maintenance

A/C out, Broken windows, plumbing repairs (not clogged toilets .. see notes below), loose railings, wobbly decks, electrical problems. Target: 2-4 business day service.

Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

Category III: Normal Maintenance

Appliance repair, garage repairs, leaky faucets. Target: 4-8 business day service.

Category IV: Non-Essential Maintenance

Fence repair, non-emergent large tree removal. Target: 30 day service.

Category V: Not a Habitability Issue

Screens broken lattice power washing broken window shade broken tree limb missing door stopper missing door knob all light bulbs including stove, chandelier, and refrigerator and fireplace gas keys. Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.

Tenant Damages

Damages caused by abuse or misuse will be charged back to you. We will rely on the servicing contractor to tell us what caused the problem. If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, any personal items), clogged or misused garbage disposal, the cost of the plumber will be your responsibility (minimum $150). This is not considered equipment failure and you should do everything you can to handle these issues by yourself. Buy a plunger. Unless the contractor can prove it was not caused by you (i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by people, not by a defect of the property. Clogged plumbing is your responsibility.

Pest control including spraying for insects and bugs is the responsibility of the tenant. Please check your maintenance addendum for more details.